Noida, May 16, 2020

Noida Metro Rail Corporation Ltd. (NMRC) is all set to resume its Aqua Line services after the end of the lockdown. Travelling in the Aqua Line will be a different experience for metro commuters as it will be mandatory for all passengers to wear masks and follow the rules of social distancing and hand sanitization as laid down by the Government..

In this regard, NMRC is making necessary preparations at all its stations and inside the trains to ensure that all passengers of the Aqua Line follow the guidelines laid down by the Government for prevention of the Covid 19 infection. The main objective of NMRC is to provide essential mobility services post lockdown, as per the Government’s decision, with all specified safety measures and precautions to safeguard against spread of COVID-19.

The measures taken by NMRC are enumerated below:

A. Operations and Frequency
  1. Initially for few days, 15-minute frequency of trains will be maintained throughout the week (Monday to Sunday).

  2. Trend of the ridership will be analyzed and any change due to demands, if considered essential, train frequency will be modified accordingly.

  3. Stations falling in containment zones shall remain closed and trains will not stop on these stations. Such changes to be informed to the commuters through public notice, announcement and updating the NMRC website and applications
B. Cleaning and Sanitisation of Trains and Stations
  1. Intensive cleaning and sanitization of station areas and the trains as a whole including public area, operational rooms, toilets, grab handles and poles, seats, doors, floor, PECU (Passenger Emergency Call Unit), glasses etc. will be carried out in night during non-revenue hours and after each round trip of a train at the Depot station. Regular cleaning and sanitization of the trains and the station areas was being done daily everyday even during the lockdown period and the same practice will continue after commencement of operations also.

  2. Passengers contact area such as Call buttons of lifts, AFC gates, Handle belts of Escalators & Staircases, POS machines etc. at Stations will be sanitized at an interval of everytwo hours daily.
C. Passenger Screening and other Guidelines to be followed at the Stations
  • For travel in the metro, commuterswill have to fulfill the following conditions.
  • Only the passengers with face mask/covered will be allowed.

  • Every passenger will be screened by Thermal sensors.

  • The limiting temperature for travel permission will be as 37.7 degree centigrade.

  • Passengers having “AarogyaSetu” app with safe status will only be allowed.

  • Persons entering NMRC premises will have to apply hand sanitizer which will be made available after screening of the person.

  • A Passenger Screening Team will be at concourse level before frisking area by NMRC to ensure all the above guidelines for the passengers are being complied, -

  • Only in urgent requirement cases, masks will be made available at the station.

  • Sanitizers will be provided for passengers at the Concourse level, at the TOM Counter and at the EFO after use of the POS Machine. Availability of soap solution will be ensured in the washrooms. Staff and passengers will be encouraged to wash the hands in washrooms.

  • To ensure adequate Social distance, passengers will be advised to stand in a queue at designated space by visible marking at 1 m spacing, at frisking zone, TOM counters, Platforms and inside the train.

  • Commuter should maintain at least10 mm gap between AFC Sensor and Smart Card / QR ticket to avoid touching QR tickets or card at the AFC gates.

  • On escalators, a gap of at least two steps should be maintained between two users.

  • Generally, all lifts will be closed. However, in case of request for senior citizens & physically challenged passengers, lift will be made available. Maximum of 3 persons shall use lift at one time, passengers should stand facing the wall panels of the lift to prevent face to face interaction.

  • Digital payments will be preferred, instead of currency notes, by using online payments or by use of POS. Use of smart card (OCOC)/ NMRC App instead of QR codes will be encouraged.

  • In case of doubt regarding any person having corona infection/ symptoms, the suspected person will not be allowed entry in station premises and they will be given proper instructions
    for seeking further medical help

  • To handle a suspected passenger or baggage, two Personal Protective Equipment (PPE) suits at each station will be made available for the concerned staff deployed at the station.

D. Guidelines for travelling Inside the Trains
  1. Passengers should not sit on the marked seats.

  2. If required to travel in standing, adequate distance by way of standing opposite the vacant seats to be maintained.

  3. Instructions will be displayed at the Platform to allow to de board the passengers first and thereafter only to board the train maintaining adequate distance will be displayed.

  4. Crowd inside the train as well as at station/platform will be monitored through CCTV from OCC by Controllers/ Official on special duty . If more crowdsare observed, entry at the station will be restricted through screening team.

  5. In case of emergency, stoppage at the stations, having more crowds may be skipped after making announcement inside the train by Train Operator and at station by Station Controller.

  6. Sufficient number of security personnel with their supporting staff shall be deployed at every station to ensure prescribed social distancing and proper crowd management.

  7. Passengers will be advised regularly to refrain from touching any surface inside the metro stations or trains.
E. Entry / Exit at Stations.
  1. At the stations having less foot fall and not requiring the facility to cross main/express roads by NMRC foot over bridge, only one gate will be kept open for entry/exit .These stations are as follows:Sector – 101, Sector- 81, NSEZ, Sector-83, Sector -137, Sector-142,Sector-143, Sector – 144, Sector - 145, Sector - 146, Sector -147, Sector -148, Alpha -1, Delta – 1 and GNIDA Office.

  2. At following 6 stations, both entrance gates will be kept open for commuters: Sector – 51, Sector –50, Sector –76, KP-II, Pari chowk, Depot Station .
F. Information to the Public in the form of Signages, Announcements and Digital Displays

Suitable Signages at all entry / exits, concourse, platform, near lift gates, near escalators and AFC gates will be displayed which will cover various guidelines, journey instructions, crowd management instructions, sanitization instructions and journey precautions etc. Announcements and pre – recorded videos at stations at inside the trains regarding general journey precautions and sanitization practices will also be made.

G. Fines and Other Penalties

    Prohibition on spitting will be strictly enforced. In case of violation, fine will be imposed of Rs. 500 at first occurrence and Rs. 1000 for subsequent occurrence in each case.

The above steps have been taken by NMRC to establish the trust of the passengers on public transport as a safe mobility choice. NMRC has always worked towards providing a safe and comfortable journey to its commuters and will strive to provide a reliable and safe public transport system to the commuters.

Ritu Maheshwari
Managing Director